The Story of Kristina's Little Keepsakes
Best in the Business
My business started when i decided to make most of the wedding items and gifts for my big day 2 years ago by myself. I made everything from my invitations to my bridesmaids gifts. All of the bridal party had their own personalised hangers, champagne glasses, robes, etc. I made my table centre-pieces, place names and favours. I love every second of it that i decided to go full time making the items for others too and make it a business. Although I only started on Facebook just over a year ago, i've been making these things for a lot longer. I have always had a love for hand making items but just never had the time or confidence to get my stuff out there, now that i have done I am loving it!
I am always thinking of new ideas and I am always willing to listen to my customers ideas so if you are looking for something that you don't see on my page, just send me a message. Please feel free to ask me if you are looking for something different! I can adapt anything to suit you, colour, writing, names, sizes etc.
I have lots of new products just waiting to go on the page and the website, not everything will be going up at once so keep your eyes peeled for some of my new stuff. I am so excited as I have lots of new items coming soon!
Thank you to everyone who has bought from me and who continue to buy from me, your custom is always appreciated. And also to the people who take the time to like and share my social media posts, this also helps my little business grow!
Take a look at our site and get in touch with questions or concerns.
Kristina's Little Keepsakes is a well-renowned online store that has continually featured a variety of high-quality and affordable products since day one.
Our passion for excellence has driven us from the beginning, and continues to drive us into the future. The team at Kristina's Little Keepsakes knows that every product counts, and strives to make the entire shopping experience as rewarding and fun as possible. Check out our store and special offers, and get in touch with questions or requests.
RETURNS AND REFUNDS
We believe that you will be delighted with your products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. We do not offer refunds on items which are personalised or made specifically for you. If goods are returned for any reason, we will issue a refund excluding postage and packaging. The costs of returning goods will be paid by you. Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be actioned. This postage cost is not reimbursed (unless item is damaged/faulty in which case we require proof that the item and packaging has been damaged in transit). Our policy is to ensure that you are satisfied every time you place an order. If you are unhappy with a Product when you receive it or if you simply change your mind please return it to us within 14 days of receipt of your order with a , having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund to you the price paid for that Product. What items are non-refundable? Certain Products are excluded from this 14 day money back guarantee. Those Products include (for example): personalised products; or Products made to order as well as Personalised Items. Earrings and Body Jewellery are also excluded. These Products cannot be returned for a refund unless faulty.
Damaged/Faulty Goods
We always try to ensure that our products are sent out in a perfect condition. However sometimes due to situations beyond our control for example, if an item gets damaged during the delivery, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us at sales@givepersonaliedgifts.co.uk as soon as possible and within 14 days of the receipt of your order. We will then look into the problem and get back to you with a response within 24 working hours. We will try to attend to all return requests as soon as practically possible. ​
Request a Refund for damage/faulty Goods
To help us respond quickly, please try to include as much information as possible:
Name
Email Address
Postal Address
Problem with fault
Photo of the faulty product aswell as damaged packaging
Replacement or Refund is required?
In the unlikelihood, that item's personalisation has an error made by us a replacement or a full refund will be issued depending on your preference. You must return the original items unused. in the original box. A prepaid label will be issued accordingly. How long does my refund take? If we receive all correct information, the original item and photographic evidence your refund will be processed within 48hrs and it may take 2-5 working days to appear in your bank account as a credit. We are unable to refund for a damaged/mistaken personalisation if you do not send back the original item (if requested by us). If goods are returned we will issue a refund excluding postage and packaging. The costs of returning goods will be paid by you. ​Payment will be made within 14 days or earlier once we have inspected the returned Product and are satisfied that it has been returned to us in the condition required by above clause (on returns) above. The consumer has a duty of care for the products during the cancellation period in order for a refund to be given.
Multiple refund requests
If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to issue a refund or replace an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email or over the telephone.
Un-received orders
If you have not received your item(s) and have taken into account lead times & delivery times, please contact your local sorting office even if you have not received a calling card please also check with neighbours to see if they received it on your behalf. If there is still no sign please contact us immediately. If your item(s) have not been returned to us, Royal Mail requires ten full working days from the day of dispatch to classify your item(s) as lost at which point a full refund or replacement will be given.